If you chose the Forgot your password option, but did not receive your password-reset email:

• Double-check your email address/make sure that you are checking the correct email account. Make sure the email address you are using to log-in to VendorConnect.com is the same email address in which are checking for the password-reset email. 

• Check the SPAM or Junk Mail folder. Emails may be filtered out by your email provider. 

• Search- Use your email search function to look for emails from VendorCommunicationsmichaels.com or the search terms "Forgot Password". 

• Add VendorCommunications@michaels.com to your Address Book or as a Contact in your email client. 

• Even if you are generally able to receive emails from Michaels' team members, your email client, or Internet Service Provider (ISP) may be blocking mail from VendorCommunicationsmichaels.com. Work with your IT/Email provider to "whitelist" or add VendorCommunications@michaels.com to the Approved/Safe Sender list. Instructions on how to do whitelist emails for most popular Internet Service Providers and email companies are available on-line.

• Try to reset your password again. 

• Reach out to Vendor_compliance@michaels.com and ask if they have received a bounce/delivery failure message notification. If they have, please request from them a copy of the bounce/delivery failure message. Then work with your IT/Email Provider team to troubleshoot accordingly. 

Unfortunately, if we are blocked or filtered by a particular email provider or ISP, we are not able to fix this issue. If all the above failed, please reach out to the VendorConnect.com Website Access Manager (WAM) at your company. Ask them to log-in to VendorConnect.com and update your password in your profile. Once they share the updated password with you, you will be able to log-in with it.